Refund & Cancellation Policy

1. Nature of Purchases

Kasumi Store sells digital goods — in-game currency and top-ups that are delivered instantly to the customer's game account. Once delivered, digital goods cannot be returned or exchanged.

2. When Refunds Are Issued

You are eligible for a full refund in the following cases:

• Failed Delivery: Your payment was successful but the top-up was not delivered to your game account within 24 hours.
• Duplicate Charges: You were charged twice for the same order due to a payment gateway error.
• Supplier Outage: The order cannot be fulfilled due to unresolved technical issues on the game publisher's side.
• Payment Captured, Order Not Created: Your money was debited but no order was created in our system.

3. When Refunds Are NOT Issued

Refunds will not be provided in the following cases:

• Wrong Game ID: You entered an incorrect Game ID, Server ID, or Zone ID, and the top-up was delivered to that account.
• Wrong Region/Server: You selected the wrong region and the top-up was successfully delivered.
• Change of Mind: You no longer want the top-up after it has been delivered.
• Account Banned: Your game account was banned or suspended by the game publisher after a successful top-up.
• Successful Delivery: The top-up has been successfully credited to your game account as confirmed by our system.

4. Order Cancellation

Since top-ups are delivered within 30 seconds, orders cannot be cancelled once payment has been completed. If you wish to cancel, you must do so before completing payment on the checkout screen.

5. How to Request a Refund

To request a refund, contact our support team with the following details:

• Your Order ID
• Reason for refund request
• Screenshots or proof of the issue (if applicable)
• Your registered email address

Contact us via:

• WhatsApp: +91 6304749558
• Email: mallelaviswanath11@gmail.com

6. Refund Processing Time

• Review: Refund requests are reviewed within 24-48 hours of receipt.
• Approval: If approved, the refund is initiated within 1-2 business days.
• Credit to Account: Refunds are credited back to the original payment method within 5-7 business days depending on your bank/card issuer.

7. Refund Method

Refunds are always issued to the original payment method used for the purchase. We do not issue refunds via cash, bank transfer, or alternative methods.

8. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the matter by replying to our support email with the subject line "Refund Escalation — [Order ID]". Escalated cases are reviewed by our senior team within 72 hours.

9. Contact Us

For any refund or cancellation questions, contact us at mallelaviswanath11@gmail.com or +91 6304749558.